Metrics and terms

Understand Atlas forecast groups, scheduling groups, demand, coverage, shrinkage, findings, and evidence.

Use these definitions when reading Atlas results and configuring workforce work. Check the selected metric’s own calculation, scope, exclusions, and time basis before comparing values.

Term	Meaning
Workspace	The operational scope whose data, configuration, and permissions apply to your work
Agency	A named area of operational work in Atlas, such as Resource Management or Knowledge Operations
Interaction	A durable conversation identity, which can have multiple input and analysis revisions
Definition	A published, versioned specification for a selected analysis and its output
Finding	A structured observation produced from source material
Evidence	The source passage or record supporting a finding or result
Forecast group	The defined work scope, forecast configuration, and service targets used to plan demand
Scheduling group	The people and planning configuration used to prepare schedules
Forecast horizon	The number of future intervals to predict
Forecast point	One predicted future interval for one target series; additional quantiles describe that point
Grain	The interval of a series, such as 15 minutes, an hour, or a day
Staffing requirement	The number of people required over an interval under the selected demand and service assumptions
Net demand	The underlying staffing demand before grossing up for the configured loss assumptions
Gross requirement	The staffing requirement after the applicable loss assumptions and rounding
Productive coverage	Productive scheduled supply compared with exact net demand, accounting for the explicitly assessed residual loss
Residual unplanned shrinkage	The additional loss remaining after scheduled nonproductive activity has already been accounted for
Adherence	Comparison of actual activity with the published schedule and its activity mapping
Occupancy	A workload-to-capacity ratio whose included work, available time, and interval must be stated by the selected metric
Quantile	A value at a selected level of the forecast distribution, where the method supplies it

Time and scope

A forecast, actual, or staffing requirement belongs to a particular metric, work scope, interval, and timezone. Compare like scopes. Daily and weekly boundaries follow the configured timezone, including daylight saving time.

A full-interval forecast and actual work observed so far are different quantities. Current intraday observations may still be provisional.

Missing values

An observed zero is a measured value. Missing history, unreadable evidence, and work still processing are separate states. Resolve the stated limitation before using a missing value as a planning input.

Avoid counting loss twice

Scheduled meals, breaks, and other nonproductive activities already reduce productive supply. Residual unplanned shrinkage represents the remaining additional loss. For example, a residual of 0.10 means a ten-percent additional loss assumption; it does not describe total shrinkage unless that is how the full calculation has been defined.

Interpret a forecast

predicted_value is the operational point returned by the method. It may differ from P50. Inspect point_statistic, the returned quantiles, interval fields, and method metadata before interpreting it as a mean or median.

See forecasting for numerical examples and Resource Management for the staffing workflow.